An Inbound BPO handles incoming calls from the customer which could be for customer care, issue resolution, technical support and so on. BPOs like this require optimization of workflow, exceptional communication skills and soft skills.
Zovian is a consultancy company commanding a global presence with our offices spread across Bangalore (India), Lagos and Bahrain. Their services include BPO, telecom, digital marketing, affordable SEO service and consulting.
If you are an inbound BPO, here are top five reasons you should definitely check out them.
Answering ServiceWith Zovian’s methods of combining technology with industry know-how to produce a solid answering service, you can now breathe a sigh of release to never lose out on customers or compromise on the revenue they help to bring in.
Customer Service: Retention is definitely the most important aspect as it helps you to build your customer base. Caring for customers, resolving them effectively and attending to their concerns ensures that we are popular among them. A powerful call scripting system enables us to handle the customer queries effectively.
Help Desk and Technical Support: With great desk service, you can help to make your customer retention a lot easier and make your business stand out in the crowd. With our technical support, we win over our customers’ heart by providing them with technical expertise and solving their complex issues in a jiffy.
Enquiry handling Service:We try to understand the exact needs of your customer from the very first contact. We guarantee successful retention of your relationship with your customers by properly identifying and resolving their queries on time by our in-house Enquiry Handling Service.
IVR Services:Interactive Voice Response services allow computerized programs to interact with human beings by inputting digits on the keypad or some other selection. Most of the customers find a solution to their queries in IVR itself. If not, they are redirected to a customer service agent who makes sure that the client is satisfied. With IVR in place, your clients will be addressed properly 24x7.
With Zovian, you can now use interactive technology and customized ways at affordable rates to ensure customer satisfaction and high ROI.